Privacy Policy

Effective Date: July 7, 2025

CareCove LLC (“CareCove,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website located at [https://carecove.com] (“Website”).

As a provider of Applied Behavior Analysis (ABA) therapy services in California, we are committed to protecting the privacy of all individuals who interact with us, whether in person, by phone, or online.

1. No Collection of Personal or Protected Health Information (PHI/PII) via Website

Our Website contact form is designed solely for general inquiries. We do not request, collect, or store:

  • Personal Identifiable Information (PII), such as names, addresses, phone numbers, or emails;

  • Protected Health Information (PHI), such as medical history, diagnoses, treatment records, or insurance data.

We explicitly instruct all users:
Do not include personal, sensitive, or medical information in your website submissions.

Any such data received unintentionally may be deleted immediately, and CareCove LLC is not liable for unsolicited PHI/PII shared through the website.

2. HIPAA Compliance Notice

As a provider of ABA therapy services, CareCove LLC complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations in the course of providing clinical care.

However, the contact form on our Website is not intended for patient communication or clinical purposes and is not covered by HIPAA. PHI is only handled securely via official, HIPAA-compliant systems during clinical intake and service delivery.

Clients will receive a separate Notice of Privacy Practices when initiating services with CareCove LLC.

3. Information We May Collect (Non-Personal Data)

Through your use of the Website, we may collect non-personally identifiable data, such as:

  • Browser type and version

  • Device type and operating system

  • Referring website or URL

  • Pages visited and duration

  • IP address (for analytics and security)

This data is used strictly for website analytics, performance monitoring, and user experience optimization. It is not linked to your identity.

4. Use of Information

We use technical and aggregate data solely to:

  • Improve website functionality

  • Monitor usage trends

  • Address technical issues

We do not sell or share this information with third parties for marketing purposes.

5. California Privacy Rights (CCPA Compliance)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal data.

While we do not collect personal information via our website at this time, we acknowledge and support your rights to:

  • Know what personal data (if any) is collected and why

  • Request access to or deletion of your data

  • Not be discriminated against for exercising your privacy rights

Should we introduce features that collect personal data in the future, we will update this policy and implement appropriate opt-in or opt-out mechanisms.

6. Third-Party Services and Cookies

We may use third-party service providers, such as Google Analytics, that collect anonymous usage data via cookies. These tools help us understand how visitors engage with the Website but do not identify individual users.

You can manage your cookie settings via your browser.

7. Data Security

We take reasonable administrative and technical precautions to safeguard our systems and the data transmitted through them. However, no online transmission is 100% secure, and we urge users to never submit confidential or medical information through public web forms.

8. Children’s Privacy

Our Website is not intended for use by children under 13 years of age. We do not knowingly collect or store information from children.

9. External Websites

Our Website may contain links to third-party websites. CareCove LLC is not responsible for the privacy practices or content of external sites.

10. Changes to This Privacy Policy

CareCove LLC reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with a new “Effective Date.” Continued use of our Website indicates acceptance of the revised terms.

11. Contact Us

For questions about this Privacy Policy or to contact us regarding your rights under applicable law, please reach out using the contact form on our Website or via the information below:

CareCove LLC
careteam@carecove.com
Website: [https://carecove.com]

Please do not include confidential, personal, or medical information in emails or website inquiries.